Before calling Client Services to troubleshoot any problems you might have viewing your report, please read these tips, as they will solve most problems:
Please ensure you have the newest version of Adobe Reader installed on your computer.
Please remember that your password is case sensitive.
The actual download may take several minutes.
This report may not be viewable from a mobile device.
What is my User ID?
The User ID can be found on the e-mail that was sent once the testing was completed. It is two letters followed by 4 to 5 numbers. Or the email address you supplied at signup. The login name is not case sensitive.